Careers

We are looking for a Support Engineer to join our amazing company and team.

Job responsiblities

· Taking ownership of customer issues reported and seeing problems through to resolution

· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Understand customers’ use cases and serve as their champion for Core Security

· Create and provide web-based sessions to better understand customers ticket reasoning and use case

· Create and provide web-based sessions to deliver/communicate customers on ticket resolutions

· Demonstrate a thorough understanding of customers’ business and appropriately position our value

· Develop and maintain relationships with customers

· Maintain accurate customer data in Zendesk, JIRA and Salesforce

Requirements:

· 1+ years of Technology, Software industry experience – must

· 1+ years of Customer Service experience with a passion to serve – must

· Strong organizational, problem solving, time management, and verbal and written communication skills

· Ability to work independently, on a team, and in a fast-paced environment

· High motivation, willing to do whatever it takes to ensure customer and company success

· Technical orientation – good networking (protocols, routing, gateways etc.), windows, SMTP, and scripting knowledge

· Experience with Microsoft Office and Salesforce

· Experience with JIRA and Zendesk – advantage

· Basic Linux knowledge – advantage

· Bachelor's Degree preferred

Top Reasons to Work with Us:

1. Fun, Supportive Work Environment

2. Huge Growth Potential

3. Work with the latest Technologies

If you are an experienced Backend or Full Stack Developer, we are looking for you!
Based in Israel, IronScales is SaaS solution for phishing threat assessment, mitigation and training. We are looking for a Full Stack Developer with strong Python, Django, HTML, CSS, JavaScript, and Git experience to join our amazing company.

In short, we need you to:

· Build a high-performance and highly-available platform, new prototypes, utilize machine learning capabilities and implement new features

· Assist in strategic planning of future features

· Optimize and manage databases

· Be part of the company DevOps operation

Requirements:

· At least 3 years hands on experience in web development (back-end) in Python/C#

· Experience developing Database solutions (PostgreSQL/Cassandra- Advantage)

· Ability to carry requirements from early phase to full implementation

· Front end experience (React/NodeJS/HTML5/CSS/JavaScript)- Advantage

· Experience in cloud services – advantage

Skills:

· Python/Django

· C#

· AWS

· Git