We are looking for a Support Engineer to join our amazing company and team.

 

Job responsiblities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Understand customers’ use cases and serve as their champion for Core Security
• Create and provide web-based sessions to better understand customers ticket reasoning and use case
• Create and provide web-based sessions to deliver/communicate customers on ticket resolutions
• Demonstrate a thorough understanding of customers’ business and appropriately position our value
• Develop and maintain relationships with customers
• Maintain accurate customer data in Zendesk, JIRA and Salesforce

 

Requirements:

• 1+ years of Technology, Software industry experience – must
• 1+ years of Customer Service experience with a passion to serve – must
• Strong organizational, problem solving, time management, and verbal and written communication skills
• Ability to work independently, on a team, and in a fast-paced environment
• High motivation, willing to do whatever it takes to ensure customer and company success
• Technical orientation – good networking (protocols, routing, gateways etc.), windows, SMTP, and scripting knowledge
• Experience with Microsoft Office and Salesforce
• Experience with JIRA and Zendesk – advantage
• Basic Linux knowledge – advantage
• Bachelor's Degree preferred

 

Top Reasons to Work with Us:

1. Fun, Supportive Work Environment

2. Huge Growth Potential

3. Work with the latest Technologies