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Support Engineer

Support Engineer

We are looking for a Support Engineer to join our amazing company and team.

 

Job responsiblities

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Understand customers’ use cases and serve as their champion for Core Security
  • Create and provide web-based sessions to better understand customers ticket reasoning and use case
  • Create and provide web-based sessions to deliver/communicate customers on ticket resolutions
  • Demonstrate a thorough understanding of customers’ business and appropriately position our value
  • Develop and maintain relationships with customers
  • Maintain accurate customer data in Zendesk, JIRA and Salesforce

 

Requirements:

  • 1+ years of Technology, Software industry experience – must
  • 1+ years of Customer Service experience with a passion to serve – must
  • Strong organizational, problem solving, time management, and verbal and written communication skills
  • Ability to work independently, on a team, and in a fast-paced environment
  • High motivation, willing to do whatever it takes to ensure customer and company success
  • Technical orientation – good networking (protocols, routing, gateways etc.), windows, SMTP, and scripting knowledge
  • Experience with Microsoft Office and Salesforce
  • Experience with JIRA and Zendesk – advantage
  • Basic Linux knowledge – advantage
  • Bachelor's Degree preferred

 

Top Reasons to Work with Us:

1. Fun, Supportive Work Environment

2. Huge Growth Potential

3. Work with the latest Technologies

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