Support Engineer
We are looking for a Support Engineer to join our amazing company and team.
Job responsiblities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Understand customers’ use cases and serve as their champion for Core Security
- Create and provide web-based sessions to better understand customers ticket reasoning and use case
- Create and provide web-based sessions to deliver/communicate customers on ticket resolutions
- Demonstrate a thorough understanding of customers’ business and appropriately position our value
- Develop and maintain relationships with customers
- Maintain accurate customer data in Zendesk, JIRA and Salesforce
Requirements:
- 1+ years of Technology, Software industry experience – must
- 1+ years of Customer Service experience with a passion to serve – must
- Strong organizational, problem solving, time management, and verbal and written communication skills
- Ability to work independently, on a team, and in a fast-paced environment
- High motivation, willing to do whatever it takes to ensure customer and company success
- Technical orientation – good networking (protocols, routing, gateways etc.), windows, SMTP, and scripting knowledge
- Experience with Microsoft Office and Salesforce
- Experience with JIRA and Zendesk – advantage
- Basic Linux knowledge – advantage
- Bachelor's Degree preferred
Top Reasons to Work with Us:
1. Fun, Supportive Work Environment
2. Huge Growth Potential
3. Work with the latest Technologies