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Technical Support Representative

Department   Customer Success
Country Israel

Technical Support Representative

Join IRONSCALES’ global team driving innovation around the world. You'll work with the best and the brightest to build your career at one of the world's email cyber technology leaders

 

Job responsiblities

  • Provide a high-grade service of technical support to IRONSCALES customers
  • Technical support will be delivered by phone, emails, ticketing system and websessions to IRONSCALES customers, partners, and internal teams
  • Answer all customers technical queries efficiently, politely, and directly.
  • Log and monitor all interactions in Zendesk and JIRA
  • Proactively monitor in-progress deliveries and take corrective action when necessary
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Self-investigate and troubleshoot TIER 1 and 2 support queries
  • Develop and maintain relationships with customers
  • Work closely with product, R&D and Customer Success teams

 

Requirements:

  • 1+ years of experience in a customer focused position involving technical knowledge and background - with a passion to serve – must
  • Team player, problem solving, time management, verbal, and written communication skills (Hebrew and English)
  • Ability to perform an effective customer escalation process
  • Ability to work independently, on a team, and in a fast-paced environment
  • High motivation, willing to do whatever it takes to ensure customer and company success
  • Technical orientation:
  • ▪Understanding of basic networking concepts (protocols, routing, gateways)
    ▪ Troubleshooting skills
    ▪ Create and maintain troubleshooting articles

 

Why join IRONSCALES?

Whatever you are, be a good one. Be positive. Be fast, don’t hurry. Challenge each other. Recognize the importance of team and never give up. These are the core values that make us elite in more ways than one. We live by our core values; they’re not just tucked away on our website. We may be a team of hungry phishing disruptors, but we know the importance of taking pride in our people and developing a fantastic culture.

Based in Atlanta, with additional offices in London and Tel Aviv, we are experiencing an enormous amount of growth, and we need “A” players to join our team at IRONSCALES. In the last two years, we have had the honor of winning over ten awards from recognized industry experts and analysts, including most recently Cyber Defense Magazine’s Global Award for Best Anti-Phishing Security Solution

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