Concentrix

Written by IRONSCALES | Feb 7, 2025 11:07:39 PM

Company Intro

Concentrix is a global technology and services leader, designing and managing enterprise solutions for the world’s top brands. With a human-centered, tech-driven approach, Concentrix enhances customer experiences and drives business growth. Operating in over 70 countries, they support more than 2,000 clients, including Fortune Global 500 companies, with integrated, scalable solutions.

The Problem

Concentrix, a global leader known for designing and managing enterprise solutions, encountered significant vulnerabilities in its email security as it scaled operations. The company’s growth was accompanied by an overwhelming surge in phishing and junk emails, posing a severe risk to business continuity and data integrity. Despite relying on a combination of built-in email security and additional layers of protection, such as a secure email gateway, advanced, targeted attacks such as image-based and QR code phishing continued to make their way to employee inboxes.

These sophisticated tactics exploited gaps in traditional security measures, delivering malicious content to employees’ inboxes undetected. The SOC team faced a relentless stream of phishing alerts, with analysts manually investigating 2-3 incidents daily. This process was not only time-consuming but also unsustainable, stretching the team’s capacity and increasing the likelihood of overlooked threats.

The frequency and complexity of these attacks underscored the need for a more robust, automated solution to bolster their defenses and alleviate the SOC team's workload.

Solution

After acquiring WebHelp, which had already experienced great success with IRONSCALES, Concentrix decided to adopt the platform to strengthen its email security. This integration complemented their existing Secure Email Gateway (SEG), adding AI-driven phishing detection and automated remediation to close defense gaps and ensure real-time protection.

IRONSCALES distinguished itself with its seamless deployment and robust features. The platform not only detected and remediated phishing emails but also reduced the SOC team’s workload. Its built-in awareness tools, including security training and simulation testing, further elevated employee preparedness.

"The implementation was very smooth... in just a couple of hours, we were fully deployed and monitoring all mailboxes within 24 hours," said Praveen.

Outcomes

The adoption of IRONSCALES brought transformative results for Concentrix's email security. Within the first 90 days, the platform automatically detected 179,659 phishing emails, significantly reducing manual intervention by the SOC team. This proactive approach saved Concentrix 8,782 hours, enabling the team to shift focus to higher-priority security tasks.

Additionally, Concentrix leveraged IRONSCALES integrated phishing simulation testing tools to conduct over 430,117 simulations. These simulations had a notable impact, increasing employee awareness and reinforcing their ability to spot and avoid phishing attempts. The organization now benefits from a more informed and empowered workforce.

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