Concentrix

Company Intro

Concentrix is a global technology and services leader, designing and managing enterprise solutions for the world’s top brands. With a human-centered, tech-driven approach, Concentrix enhances customer experiences and drives business growth. Operating in over 70 countries, they support more than 2,000 clients, including Fortune Global 500 companies, with integrated, scalable solutions.

The Problem

Concentrix, a global leader known for designing and managing enterprise solutions, encountered significant vulnerabilities in its email security as it scaled operations. The company’s growth was accompanied by an overwhelming surge in phishing and junk emails, posing a severe risk to business continuity and data integrity. Despite relying on a combination of built-in email security and additional layers of protection, such as a secure email gateway, advanced, targeted attacks such as image-based and QR code phishing continued to make their way to employee inboxes.

These sophisticated tactics exploited gaps in traditional security measures, delivering malicious content to employees’ inboxes undetected. The SOC team faced a relentless stream of phishing alerts, with analysts manually investigating 2-3 incidents daily. This process was not only time-consuming but also unsustainable, stretching the team’s capacity and increasing the likelihood of overlooked threats.

"We used to see a lot of phishing emails getting delivered. Even after implementing a SEG, sophisticated phishing attacks, like QR code phishing, still got through. Our SOC team had to manually investigate multiple phishing emails each day, which became a real strain on resources."

Praveen Vasudevan Senior Director of Security Engineering, Concentrix

 

The frequency and complexity of these attacks underscored the need for a more robust, automated solution to bolster their defenses and alleviate the SOC team's workload.

Solution

After acquiring WebHelp, which had already experienced great success with IRONSCALES, Concentrix decided to adopt the platform to strengthen its email security. This integration complemented their existing Secure Email Gateway (SEG), adding AI-driven phishing detection and automated remediation to close defense gaps and ensure real-time protection.

IRONSCALES distinguished itself with its seamless deployment and robust features. The platform not only detected and remediated phishing emails but also reduced the SOC team’s workload. Its built-in awareness tools, including security training and simulation testing, further elevated employee preparedness.

"The implementation was very smooth... in just a couple of hours, we were fully deployed and monitoring all mailboxes within 24 hours," said Praveen.

Outcomes

The adoption of IRONSCALES brought transformative results for Concentrix's email security. Within the first 90 days, the platform automatically detected 179,659 phishing emails, significantly reducing manual intervention by the SOC team. This proactive approach saved Concentrix 8,782 hours, enabling the team to shift focus to higher-priority security tasks.

Additionally, Concentrix leveraged IRONSCALES integrated phishing simulation testing tools to conduct over 430,117 simulations. These simulations had a notable impact, increasing employee awareness and reinforcing their ability to spot and avoid phishing attempts. The organization now benefits from a more informed and empowered workforce.

"Phishing has reduced a lot—it's almost nonexistent now. Our SOC team used to manually investigate 2 to 3 phishing emails a day, but with IRONSCALES, sometimes they don't even receive any phishing emails to process. The platform has truly changed how we approach email security."

Praveen Vasudevan Senior Director of Security Engineering, Concentrix

In only a few months:

179,659

Phishing Emails Detected

8,782

Analyst hours saved

430,117

Phishing Simulations Conducted

 

About IRONSCALES

IRONSCALES is the leader in AI-powered email security protecting over 15,000 global organizations from advanced phishing threats. As the pioneer of adaptive AI, we detect and remediate attacks like business email compromise (BEC), account takeovers (ATO), and zero-days that other solutions miss. By combining the power of AI and continuous human insights, we safeguard inboxes, unburden IT teams, and turn employees into a vital part of cyber defense across enterprises and managed service providers. IRONSCALES is headquartered in Atlanta, Georgia. To learn more, visit www.ironscales.com or follow us on X @IRONSCALES.