CyberScope

Company Intro

CyberScope is a Madrid-based Managed Security Provider (MSP) serving customers across EMEA with additional clients in the U.S. and South America. The team began working with IRONSCALES in 2019, first adopting Security Awareness Training (SAT) and later expanding to the full protection suite, including Account Takeover (ATO) and Business Email Compromise (BEC) defenses. Familiarity and trust in the IRONSCALES approach helped jumpstart the partnership.

The Problem

CyberScope observed a rise in credential-theft intrusions that led to internal account takeovers in Microsoft 365. Once a mailbox was compromised, attackers leveraged the legitimate account to send follow-on lures to colleagues, exploiting existing trust relationships. These internally sourced messages could bypass upstream filters and customer gateways, allowing an attack to propagate quickly before remediation.

Operationally, many prospects arrived with a Secure Email Gateway mindset—expecting static block/allow lists and deterministic rules —while some raised onboarding questions about requested permissions. These expectations added friction to rollouts even as the primary need was rapid detection and removal of ATO/BEC campaigns originating from legitimate accounts.

“Phishing was a major resource drain. We've since streamlined our process to handle high-value threats, significantly reducing the manual effort spent on each email.”

Javier Fernández MDR Lead, CyberScope

Solution

CyberScope deploys IRONSCALES via native API integration to Microsoft 365 and Google Workspace, avoiding MX changes and mail-flow disruption. Operating at the mailbox level, the platform’s self-learning detection analyzes sender reputation, message content, and behavioral signals, then applies automated remediation that clusters and removes related messages across user inboxes. The report-phishing button and AI-powered guidance are enabled through the same API, requiring no endpoint installations.

IRONSCALES is explicitly defined as the front-line, automated defense—its job is to stop the threat and contain the incident at the email level. Endpoint tools are clearly designated as the final, last-resort countermeasure, ensuring that the client understands they have multiple, distinct safety nets.

Outcomes

CyberScope noted the following among its most impacted areas:

• Faster incident containment: Trained users report suspicious messages and IRONSCALES automatically clusters and removes related variants across inboxes within minutes, limiting spread from compromised accounts.
• Operational efficiency: Automated detection and remediation cut manual classification to near zero for CyberScope’s team, reducing daily triage work.
• Customer retention and confidence: Consistent results versus cheaper or built-in alternatives reinforced renewals and platform expansion.
• Responsive support: Fast, effective assistance from IRONSCALES resolved issues in a few emails, sustaining service quality for customers and CyberScope’s internal team.

“I’ve seen a lot of tools in 15 years. IRONSCALES is one of the few that actually does what it says—it works, and it keeps working..”

Javier Fernández MDR Lead, CyberScope

Additional ROI

A Matter of Minutes

From User Reported Emails to Incident Containment

Almost Zero

Manual Threat Classification Efforts Drastically Reduced

34 Hours Saved

of SOC Analyst Hours Saved in 90-Day Window

 

About IRONSCALES

IRONSCALES is the leader in AI-powered email security protecting over 15,000 global organizations from advanced phishing threats. As the pioneer of adaptive AI, we detect and remediate attacks like business email compromise (BEC), account takeovers (ATO), and zero-days that other solutions miss. By combining the power of AI and continuous human insights, we safeguard inboxes, unburden IT teams, and turn employees into a vital part of cyber defense across enterprises and managed service providers. IRONSCALES is headquartered in Atlanta, Georgia. To learn more, visit www.ironscales.com or follow us on X @IRONSCALES.