Autonomous Email Security on Your Terms: Exploring Autopilot for MSPs

When it comes to the MSP space, it never hurts to have more options to protect your clients.

Managing email security across multiple tenants remains a balancing act for most MSPs I encounter. Some clients want fully autonomous, AI-driven protection, while others require a more hands-on approach with custom policies and more manual oversight. Options not only allow for tailored security solutions that can adapt to unique scenarios, but they also provide a fallback plan should one methodology or strategy fail.

IRONSCALES new Autopilot capability provides MSPs the flexibility to deliver both fully automated security where it makes sense and more control where it’s needed. This new feature provides MSPs with options.

In this blog, I’m going to discuss what Autopilot is, some ways our new feature can impact MSPs, and a couple examples of how you can put it into practice.

Let’s start with the basics...

What Is IRONSCALES Autopilot?

Autopilot is a 100% autonomous email security feature that instantly detects and remediates email threats without human intervention. Designed to eliminate manual security burdens, it leverages AI-powered threat intelligence to protect users in real-time, removing threats before they ever reach inboxes.

How Does This Impact MSPs?

1. Offer a Tiered Security Approach

Not all clients want (or need) the same level of email security automation. Autopilot allows MSPs to customize protection by tenant, meaning they can deliver both fully automated remediation and manual oversight, depending on their customer’s needs.

• Provide fully autonomous protection for smaller businesses with limited IT resources
• Offer hybrid models for clients who want a mix of AI-driven remediation and human intervention
• Allow clients to adjust automation levels as their security posture evolves

2. Reduce Operational Overhead

With Autopilot, MSPs can automate threat detection and remediation, freeing up security teams from the endless cycle of triaging phishing threats. This means fewer manual interventions, faster response times, and the ability to manage more clients with fewer resources.

• Eliminate time-consuming manual threat investigations
• Reduce alert fatigue by letting AI handle low-risk incidents
• Allow security teams to focus on high-priority threats instead of chasing false positives

3. Scale Efficiently Without Adding Complexity

Managing email security across multiple tenants is challenging, but Autopilot simplifies this process. MSPs can deploy AI-driven email protection across thousands of users, ensuring each tenant gets the right level of protection—without adding more workload.

• Deploy Autopilot selectively for high-risk users while maintaining control over others
• Increase profitability by handling more clients without needing additional staff
• Maintain better visibility into threats while reducing manual workloads

Use Case: Mixed-Security Model for Educational Institutions

A prime example of where this flexibility is valuable is within the education vertical. Universities and schools often need different security postures for different user groups.

Scenario:

A university has Autopilot enabled for students, ensuring phishing emails are automatically detected and removed before students can engage with them. However, for faculty and staff, the security team wants more oversight, allowing them to manually review and remediate threats as needed.

This type of setup ensures:

• Hands-off protection for students, reducing risk from phishing attacks targeting young users with limited cybersecurity awareness.
• Greater visibility and control for faculty and administrators who may handle sensitive information and require manual review of flagged emails.
• A streamlined, scalable approach, enabling IT security teams to manage email security across thousands of users without additional workload.

This is just one of the many use cases we have seen our customers put Autopilot to work for themselves.

How MSPs Can Leverage Autopilot

Autopilot provides multiple options to serve your different end user's needs:

With Autopilot, MSPs no longer must choose between full automation and hands-on management—they can offer both within the same organization, by tenant.

Bringing It All Together

The IRONSCALES Autopilot feature simplifies security for MSPs by making it easy to configure different remediation levels per tenant. Whether your client wants a fully autonomous security solution or a balance of automation and control, IRONSCALES provides the flexibility and intelligence needed to deliver effective protection at scale.

By combining adaptive AI-driven security with customizable oversight, MSPs can improve security outcomes, reduce operational overhead, and ensure each client gets the email protection that fits their needs.

Ready to see Autopilot in action? Learn more about how IRONSCALES can transform your MSP email security strategy here.