The IRONSCALES MSP/MSSP Manifesto

To our MSP/MSSP network,

The Evolving Needs of MSPs and MSSPs

Meeting the shifting needs of your diverse customer base is not getting any easier. We know how difficult it is to stay at the forefront of the “next big thing” and how many vendor calls you field only to discover this “innovative” new tool is the same technology you have used for years with a different bow on top.

The email security market is dense and diverse. You have a lengthy list of vendors to examine and evaluate–many of which are simply offering legacy Secure Email Gateway (SEG) technology camouflaged with a new set of clothing. Sprinkle in the growing prevalence of deepfakes, Gen AI-based email attack barrages, sophisticated phishing campaigns, growing insider threat, along with our three timeless-yet-problematic friends, (people, process, and products), and you have got a full plate. According to Sophos MSP Perspectives 2024 survey of 350 MSP professionals, keeping up with the latest cybersecurity solutions/technologies is the single biggest challenge.

Yes, IRONSCALES provides a security platform with automated AI-driven email protection, effortless API integration, security awareness training, and on-demand phishing testing that is recognized by analyst firms across the globe. But that is not what we are going to talk about in this post. So, let’s cut the marketing “buzzwords” and “thought-provoking” industry jargon, and talk about what you can expect from us. Let’s talk about a true partnership.

IRONSCALES has been immersed in the MSP/MSSP community since 2015 helping secure your client's email and communication platforms. It has not been a one-sided relationship. While we have been keeping your client’s inboxes safe, we have also benefitted from your partnership through your feedback. You have influenced product investments, secured new relationships for us, and helped shape the IRONSCALES Adaptive AI Email Security Platform into what it is today. Thank you for making us better.

We wanted to dedicate some time to talk about our plans for your unique business and how we can help grow our relationship by listening, expanding, and providing what you need.

Partnership and Customer-Centric Support

We recognize that technology alone is not enough. MSPs need a partner invested in long-term success. Our commitment to the MSP/MSSP community goes beyond just delivering our AI email security. We provide an entire ecosystem of support, including:

• Dedicated MSP Success Managers who understand the unique challenges of managing multiple clients and act as extensions of your MSP teams.
• Customized Training and Onboarding Programs designed to quickly upskill your teams on new threats and platform features.
• Real-Time Threat Intelligence Sharing to keep MSPs informed of the latest phishing tactics and emerging threats, so you are always prepared.

Building a Future-Ready Security Platform Together

In a world where email attacks grow in volume and sophistication by the day, MSPs and MSSPs must be equipped with tools that simplify security management, maximize efficiency, and evolve alongside ever-changing threats. IRONSCALES is not just a vendor but a trusted partner to the MSP community, offering the resources, technology, and support to meet today’s cybersecurity challenges head-on.

By investing in the right solutions and partners, you can drive the greatest value for your clients, create competitive differentiation, and reinforce your role as essential protectors in the cybersecurity landscape. With IRONSCALES, MSPs and MSSPs are empowered to meet, and exceed, client expectations as you grow your footprint.

If you are already working with us, we look forward to seeing you on the IRONSCALES Community Discord Server to talk shop. If you are not working with us, explore our MSP/MSSP Partner Program webpage and set some time with our MSP team to discuss how we can begin a new partnership with your organization.