CloudTech24

Company Intro

CloudTech24, a UK-based MSP, serves a global customer base 24/7/365 in delivering IT support and cybersecurity services. Founded in 2016 and headquartered in Surrey, England, CloudTech24 serves a broad range of industries, including but not limited to healthcare, financial services, manufacturing, and professional services. They attribute their success to understanding the actual needs of their clients, their expertise in delivering exceptional management, expert security consultation, and unlimited support. With 250 plus, customers ranging from 5 to 1000 employees, their commitment is simple: put security first in everything they do.

The Problem

Despite deploying Microsoft's highest-level security tools, CloudTech24 was still seeing phishing threats reach end-user inboxes. Even with Defender for Office 365 at its most advanced configuration, threats like BEC, credential harvesting, and socially engineered scams continued to bypass Microsoft’s filters. Worse still, Defender handled the same phishing emails inconsistently across users creating significant ambiguity and risk. With identity compromise on the rise and attackers using new tactics like QR code phishing and invoice fraud, CloudTech24 recognized they needed a more intelligent and adaptive solution to protect their clients.

At the same time, operational inefficiencies were piling up. CloudTech24’s analysts were spending one to three hours daily manually investigating and remediating phishing threats. Early experiments with alternative solutions like Abnormal AI fell short, particularly around multi-tenant management and a lack of visibility around threat classification, which are critical components for their team. 

“We’ve displaced disparate deployments of KnowBe4 and Ninjio because IRONSCALES gives us more for less—advanced protection, built-in training, and huge time savings.”

Rob Brewer Director of Cybersecurity, CloudTech24

CloudTech24 needed a single platform that combined high efficacy with operational simplicity and multi-tenant management to scale security across every client without increasing overhead.

Solution

CloudTech24 chose IRONSCALES to power their security-first service model. IRONSCALES API-based integration allowed seamless deployment across Microsoft 365 tenants without the need for disruptive MX record changes. The platform's multi-tenant capabilities meant CloudTech24 could manage security across all clients from a single console, streamlining their operations significantly. This speed and simplicity enabled them to protect more clients faster and at a lower operational cost.

In addition to superior phishing detection, CloudTech24 leveraged IRONSCALES built-in Security Awareness Training (SAT) and phishing simulation tools to consolidate platforms and eliminate costly third-party vendors like KnowBe4 and Ninjio. IRONSCALES transparent AI models, bolstered by real-time community threat intelligence from over 15,000 organizations, gave CloudTech24’s team clear, actionable insights into every incident.

Together, these capabilities allowed CloudTech24 to offer a consolidated, security-first managed service package that set them apart from the competition and built deeper trust with their customers.

Outcomes

With IRONSCALES, CloudTech24 transformed their business:

• Rapid Deployment
  New customer tenants are spun up and secured in under 10 minutes.
• Operational Efficiency
  Time spent on phishing remediation dropped by over 60%, saving the team over 64 hours per month—equivalent to thousands of pounds monthly in operational costs.
• Stronger Protection
  IRONSCALES successfully caught phishing attacks that Microsoft Defender missed, closing a major vulnerability.
• Revenue Growth
  CloudTech24 saw a 700% increase in IRONSCALES product adoption among its customer base within the first year. They are on track to double that growth by selling deeper into their existing customer base.
• Service Expansion
  IRONSCALES is now bundled as a standard part of all managed services offerings, with CloudTech24 extending the model into their new Dubai market.

The partnership allowed CloudTech24 to standardize a true "security-first" managed service model that differentiates them from the competition while driving significant operational and commercial gains.

In a 90-Day Window:

8,177

Incidents Processed

6,646

Emails Identified as Phishing

1,255

Emails Marked as Spam

"We almost treat IRONSCALES as a non-negotiable for any new client. It’s that critical to securing their environment from day one. The transparency behind why an email is flagged made a huge difference for us. It wasn't just black-box AI anymore—it built trust with both our analysts and our customers."

Rob Brewer Director of Cybersecurity, CloudTech24

Additional ROI

700%

Product Adoption in One Year

Caught 1/3

Emails Missed by MDO

64 Hours

Analyst Time Saved Per Month

£1,000's

Saved Per Month in Efficiency Improvements

 

About IRONSCALES

IRONSCALES is the leader in AI-powered email security protecting over 15,000 global organizations from advanced phishing threats. As the pioneer of adaptive AI, we detect and remediate attacks like business email compromise (BEC), account takeovers (ATO), and zero-days that other solutions miss. By combining the power of AI and continuous human insights, we safeguard inboxes, unburden IT teams, and turn employees into a vital part of cyber defense across enterprises and managed service providers. IRONSCALES is headquartered in Atlanta, Georgia. To learn more, visit www.ironscales.com or follow us on X @IRONSCALES.