Chelsea Football Club

Outcomes

IRONSCALES’ powerful combination of machine and human intelligence has helped Chelsea FC resolve over 2000 incidents since starting to actively use the solution in 2019. Of these incidents, 572 were phishing, 693 were spam, and 313 were deemed safe. One of the key benefits for the Chelsea FC security team has been the ease of use and management; the solution began using AI to detect and remove threats from inboxes immediately after implementation. The handy IRONSCALES phishing button has made reporting intuitive for the busy team at Chelsea FC, and even when employees don’t report directly through the IRONSCALES button they’re often raising it through the service desk, showing a marked improvement in general awareness.

The Chelsea FC team is also benefitting from IRONSCALES’ mobile app, which allows them to immediately triage notifications from users directly from their phone, whether they’re at work, at home, or on the go. When working from home was mandated in 2020 due to the COVID-19 pandemic lockdown, the team saw increased attempts to spoof Directors and PAs targeting home workers. However, using the IRONSCALES mobile app has made it easier for members of the internal security team to keep mailboxes clear of malicious emails at any time of day and from any location, throughout the remote working transition.

The Chelsea FC security team has also been able to run various phishing simulation campaigns, with both email security and awareness training integrated into IRONSCALES’ single offering. Launching simulations one department at a time, the Chelsea team has been able to establish the phishing knowledge of each area of the business. After starting with basic campaigns, the internal team is now working on making each simulation more difficult than the last. By running simulations continuously and building on their employees’ knowledge tactically, Chelsea FC has seen a ‘definite improvement’ in general phishing awareness and a noticeable uptake in reporting.

By using the IRONSCALES solution, Chelsea FC joins a global threat intelligence-sharing community, with every IRONSCALES customer helping to warn the wider community about newly discovered threats anonymously. Being a part of the community means that Chelsea FC is not only able to anticipate threats from around the globe before they hit, but is also helping other organizations do the same, contributing to the wider defense against email-based attacks.