Collinson Group

Organization Intro

Collinson is a global, privately-owned company dedicated to helping the world to travel with ease and confidence. They work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. Collinson delivers market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. 

The Problem

Collinson Group, a leading provider in global travel services, faced a critical challenge in their cybersecurity framework. With a small team of security experts, it was a challenge to effectively manage email security for their extensive employee base, spread across a global scale from Sydney to San Francisco. The traditional email gateways previously in place were no longer sufficient to protect against the complex, around-the-clock threats encountered by their operations.

After bringing in IRONSCALES to replace their SEG solution, they saw a dramatic decrease in phishing attempts getting though, however responding to the more complex emails took required constant vigilance from an already strapped team. Collinson Group realized that their existing measures could not provide the 24/7 coverage essential for their operations. This recognition led them to seek a solution that could provide them with adaptive AI phishing automation with the experience of a phishing experts to deliver global email security and peace of mind.

"Given our global reach and the scale of our operations, our small team was under immense pressure. We found ourselves dedicating too much time to managing incidents—about a day each week. This was not only unsustainable but also prevented us from focusing on other critical aspects of security."

Joseff Harris Chief Information Security Officer at Collinson Group

Solution

To address their need for robust, continuous email security without overburdening their small team, Collinson Group implemented the IRONSCALES™ Email Incident Management Service. This service offers a comprehensive analysis of every suspicious email, enabling rapid review and remediation within a one-hour Service Level Agreement (SLA). It combines advanced AI with expert human analysis to identify sophisticated phishing and business email compromise (BEC) attacks, ensuring no threat goes unchecked.

Joseff Harris, CISO of Collinson Group, praised the integration and effectiveness of the service: "The onboarding was simple and swift, fundamentally enhancing our capability to manage email threats efficiently. This service not only adapted to our multi-lingual and diverse operational requirements but also ensured continuous protection without adding complexity for our team."

By deploying this service, Collinson Group achieved 24/7 global phishing protection, allowing their security team to concentrate on strategic security initiatives rather than constant email threat management.

Outcomes

The implementation of Email Incident Management Service from IRONSCALES has significantly transformed the email security landscape at Collinson Group. With dedicated 24/7 coverage, the service has allowed the security team to delegate the continuous monitoring of email threats, freeing them up to concentrate on strategic security priorities across the organization. In as little as 3 months, the IRONSCALES Email Incident Management Services team remediated nearly 4,000 incidents.

This advanced approach to email security has not only optimized operational efficiency but also significantly improved user satisfaction, ensuring minimal disruption and rapid resolution of incidents. The service's ability to adapt to the unique operational challenges and cultural nuances of Collinson Group underscores its effectiveness and alignment with the company’s global needs.

"The impact of this service has been profound. Our team now operates with significantly enhanced efficiency, knowing that every potential email threat is managed swiftly and expertly. This allows us to allocate our resources more strategically across the organization," explained Joseff Harris. "What impressed me most is the peace of mind it brings, not just to me but to our entire team, knowing that our email environment is monitored around the clock, even during holidays. It's changed the way we approach our workday and our broader security strategy."

Joseff Harris CISO of Collinson Group

About IRONSCALES

IRONSCALES is the leader in AI-powered email security protecting over 15,000 global organizations from advanced phishing threats. As the pioneer of adaptive AI, we detect and remediate attacks like business email compromise (BEC), account takeovers (ATO), and zero-days that other solutions miss. By combining the power of AI and continuous human insights, we safeguard inboxes, unburden IT teams, and turn employees into a vital part of cyber defense across enterprises and managed service providers. IRONSCALES is headquartered in Atlanta, Georgia. To learn more, visit www.ironscales.com or follow us on X @IRONSCALES.