MSPs/MSSPs

LeafTech

Learn how LeafTech saves themselves the headache of manually remediating incidents and saves time with AI.

Company Intro

LeafTech is a Denver metro area MSP that was founded in 2007. They manage about 250 clients nationwide and about 3,500 mailboxes. They are a security-focused partner that provides network monitoring and responsive support along with recommending the best strategies that suit their clients' businesses and budgets.

The Problem

LeafTech has been utilizing IRONSCALES since 2018, but once the pandemic hit in 2020, their services as a Managed Service Provider were critical in helping their clients pivot to fully remote staff. Not only did the working landscape change but so did email security with Business Email Compromise (BEC) threats significantly increasing. Add in the introduction of AI, and these threats have gotten very advanced and can be deployed quicker than ever. With threats becoming more advanced and more prevalent, LeafTech found that training their customers became cumbersome and not effective.

LeafTech needed a solution that could adapt to the growing landscape and continue to protect its clients as they grow - all while helping them increase their revenue.

"The visibility into mailbox activity as well as the auto classification tools actually give us a lot of detail and insight into what kind of incidents people are seeing, what they are not necessarily conscious of or aware of and reporting, which then helps drive our training efforts as well as ultimately letting us push for additional use of that report phish button, additional tickets and reporting."

Jacob Baughn Director of Technical Services at LeafTech

Solution

When LeafTech addressed their email security challenges, they found IRONSCALES to be the solution that solved their challenges. One standout feature was the AI auto-classification feature, which has helped them reduce their unclassified incidents and created time savings for them to focus on other needs of their clients.

In addition, the ability to create custom training for their clients would help with user engagement and rapid feedback to create a proactive approach to user awareness around new and evolving phishing threats.

Outcomes

Implementing IRONSCALES as their anti-phishing and security awareness training solution has been transformative for the LeafTech team and their email security for their customers has led to:

Reduction in Incidents and Time Savings: Saved 4x the amount of time resolving unclassified incidents, which has saved LeafTech about 2 FTEs to handle just incident responses.
Transparency Into Incidents Clients See: Easy to set up customizable and automated trainings have helped LeafTech move away from cumbersome hour-long training sessions to short snippets that are key in actually getting user engagement.
AI Effectiveness: Robust auto-classification tool that has been a key differentiator for LeafTech.

LeafTech manages about 250 clients nationwide and having IRONSCALES has helped them scale their operations, provide advanced phishing protection, and security awareness training that actually make an impact with their clients - all while saving LeafTech time and increasing their revenue.

"Using IRONSCALES has had a drastic impact on our team in the reduction of the number of incidents we receive on a daily basis."

Jacob Baughn Director of Technical Services at LeafTech

About IRONSCALES

IRONSCALES is an API-based email security platform that combines Adaptive AI, agentic automation, and crowdsourced human intelligence to detect and remediate phishing, business email compromise, account takeover, deepfake, and GenAI-powered attacks. The platform deploys in minutes via native API integration for Microsoft 365 and Google Workspace with no MX record changes. Beyond threat detection, IRONSCALES includes integrated phishing simulation testing, security awareness training, DMARC management, deepfake protection for Microsoft Teams, and an agentic AI virtual SOC that automates incident response. The platform is powered by a global threat intelligence network of 35,000+ security professionals across 17,000+ organizations and 3,500+ MSP partners. Learn more at ironscales.com.

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