Empowering MSPs and Their Clients with Superior User Experience and Support

MSPs need an email security solution that's easy to deploy, highly effective, and compliant. But user experience and support are crucial aspects that our industry tends to overlook. Let’s dive into why, using LeafTech and SinglePoint Global's experiences with IRONSCALES.

Seamless Integration and Efficiency

For both MSPs and their clients, the seamless integration of a new solution was critical; not just with Microsoft 365 and Google Workspace, but also within their environment and their customers' stacks.

LeafTech, a Denver-based MSP, faced a surge in Business Email Compromise (BEC) threats with their client base, overwhelming their team. They needed a more robust email security solution to handle these sophisticated attacks. They saw a dramatic drop in BEC attacks they needed to investigate with IRONSCALES, saving their staff an enormous amount of time to focus on other projects. Our AI-powered platform not stopped email threats and automated their incident response, but also enhanced client training with the integrated security awareness training (SAT).

"The visibility into mailbox activity and auto-classification tools give us detailed insights into incidents, driving our training efforts and encouraging the use of the report phish button."

Jacob Baughn, Director of Technical Services at LeafTech

Operational Efficiency Boost

For MSPs, operational efficiency is paramount. Automated features like incident auto-classification and remediation free up time for strategic initiatives.

SinglePoint Global, dealing with operational inefficiencies from their previous email security solution, found relief with IRONSCALES. One standout feature they noted was our dynamic bannering, which injects timely and specific banners into their customers' emails. Further, our API integration seamlessly aligned with SinglePoint Global's technical requirements and simplified billing.

"IRONSCALES has been a game-changer. It’s not just about enhancing email security; it’s made our entire operation smoother."

Greg Browning, CEO & Principal at SinglePoint Global

Enhanced Client Experience

MSPs want to work with a vendor who understands their unique demands. This includes dedicated account management and technical support staff who are always ready to assist. MSPs need resources to help them educate and empower their client base, ensuring that both they and their clients are equipped to handle the latest email security threats. A vendor that understands the technical intricacies of integrating with an MSP's stack, as well as the needs of their clients, is invaluable.

For the MSP's clients, the ideal solution should be nearly invisible. It should seamlessly block malicious emails while allowing legitimate communications to flow uninterrupted. The solution must enable employees to easily report suspicious emails and receive timely security awareness training. This training should be engaging and effective, helping employees become more adept at spotting potential threats. By making security a part of their routine, clients not only enhance their immediate protection but also contribute to a culture of vigilance and proactive defense (and helps them qualify for cyber insurance).

Efficiency and Engagement

Both LeafTech and SinglePoint Global witnessed significant time savings and operational efficiency. User-friendly training modules and automated features allowed these MSPs to focus on strategic tasks while providing robust security for their clients.

For Managed Service Providers (MSPs), prioritizing user experience and support is essential. They seek a platform that is user-friendly, offers extensive support, provides smooth onboarding, guarantees efficient operations, achieves high client satisfaction, and delivers strong protection against sophisticated threats.

If you are an MSP looking for a similar change, I invite you to read the success stories of LeafTech and SinglePoint Global.