SinglePoint Global

Company Intro

SinglePoint Global was established in 2007 by Gregory Browning, an IT industry veteran with over 18 years of experience. Recognizing a market demand for a comprehensive managed services provider that prioritizes customer needs beyond IT support, the company has since experienced rapid growth. Today, SinglePoint Global stands as a leading IT service provider offering a diverse range of over nine product lines.

The company caters to the global customer base with its varied suite of IT services. Whether businesses require robust cybersecurity solutions or seek strategic guidance to enhance overall IT performance, SinglePoint Global serves as a single point of contact to address their diverse business needs.

The Problem

The email security challenges faced by SinglePoint Global were a result of the widespread adoption of external banners and email rules by their clients. Regrettably, these previously effective measures had lost their effectiveness over time, leading to a phenomenon known as "banner fatigue" among users as they incorporated them into their daily email routines. This situation created operational inefficiencies for both SinglePoint Global's clients and the company itself, resulting in significant time consumption and reduced productivity while managing various tools for email security, security awareness training, and multiple client accounts.

One specific pain point in their email security strategy was their previous solution, which operated as an out-of-band relay, causing disruptions and necessitating DNS updates during downtime. Moreover, SinglePoint Global encountered challenges related to the lack of transparency in their previous solution's decision-making process and subpar support, leading them to seek a more proactive email security solution that provided ease of use and protection against advanced phishing attacks without disrupting the email flow.

Recognizing the critical importance of email security awareness for their new clients, SinglePoint Global aimed to transition their clients away from traditional SEG and rule-based solutions, opting for a more proactive approach that was easy to use and could protect their clients from advanced phishing attacks without interrupting mail flow.